To guarantee that registration-conference.com and its clients are fully aware of the chargeback procedure, this Chargeback Policy describes the conditions under which chargebacks are handled and settled.
Our team handles all reservations made during registration-conference.com, and all terms and limitations are discussed at the time of booking. Attendees agree to these terms by using our services, and chargebacks are handled in accordance with this policy and the service agreement linked to your reservation.
Chargeback Eligibility
Chargebacks may be requested only under specific circumstances:
Invoicing Issue: If you notice any mistakes in your bill, please inform us promptly so we can investigate and resolve the issue promptly. A chargeback will only be considered if we are unable to rectify a billing error for you.
Unauthorized Transactions: If you notice any transactions on your account and need to dispute them through a chargeback process, we recommend reaching out to us for verification before proceeding with the claim.
Non-Delivered Services: If the services you expected to receive when you made your booking were not delivered as promised to you as our client and did not meet your requirements or satisfaction levels. If you are considering asking for a chargeback, then please reach out to us promptly so we can address the issue before a resort is taken to initiate a chargeback process.
Non-Eligible Chargeback Situations
Non-Eligible Chargeback Situations
Cancellation After Deadline: Chargebacks are not available for reservations that are canceled after the refund or cancellation date mentioned in the service agreement. The client must follow the cancellation policies specified at the time of booking.
Service Satisfaction: Personal dissatisfaction or a change of heart are not grounds for chargebacks. Although our team makes every effort to guarantee a satisfying experience, chargebacks cannot be granted purely based on subjective discontent.
Disagreement Over Pricing: A chargeback won't be taken into consideration if the customer changes their mind about the price after the booking has been confirmed.
Dispute Resolution
Before starting a chargeback, we advise customers to contact our customer support team to address any problems directly. The goal of registration-conference.com is to resolve disputes fairly and promptly. If someone requests a chargeback, we will review all relevant information to find a resolution that works for both parties.
Consequences of Invalid Chargebacks
Access to services related to registration-conference.com may be suspended if a chargeback is filed without good reason. Unjustified chargebacks impair our capacity to deliver effective service, and we have the right to bar clients who abuse the chargeback procedure from making more reservations or interacting with us in the future. Furthermore, the client will be liable for any fees related to invalid chargebacks.
Communication and Documentation Requirements
Customers are required to provide all documents, when disputing a charge for a resolution process and when initiating a chargeback process too. These documents should include any evidence supporting the claim, like emails received and booking confirmation along, with receipts. Our team will review this information to assess the validity of the request and expedite the resolution process.
Amendments to the Policy
This chargeback policy may be changed at any moment by registration-conference.com. Any changes will be announced via our official channels and will go into effect as soon as they are posted. To stay up to date on our chargeback policies and procedures, we advise clients to examine this policy periodically.
Contact Information
If you have any issues, concerning our return policy, feel free to contact us! We are available to help with any issues you may have, and want to ensure that your experience is seamless, and fulfilling.